고객지원 센터
I opened a case but didn't get an item. What's the problem?
Sign in your profile and Click on CLAIM button on a target item.
I cannot log in to the site, pages load for a long time, ads appear, what should I do?
Most often the problem lies in your browser extensions, which can block the connection to the site, show ads, and so on. Try to remove suspicious extensions in the browser. Also recommended browsers for viewing the site are - Google Chrome and Opera. Also check JavaScript support on your device, maybe it is disabled.
I get bad items, why?
You can not always get good items. Do not worry, try again, you will definitely get lucky!
What is energy and why is it needed?
For energy, you can open special bonus cases of different levels, which can contain very valuable items. At the moment, such cases exist only in CS2 (CS:GO) and Dota 2.
How to get energy?
You receive energy when opening cases in which it is available. If there is no mention of energy on the case page, then it will not work to get it when opening this case. And also, energy can drop out as a bonus in upgrades and contracts.
What are crystals and why are they needed?
Crystals have a special value. For crystals you can buy any case on the site and get items from it absolutely free. Unlike energy, where you can open only certain cases, for crystals you can choose any one!
How do you get crystals?
At the moment, you can only get crystals by visiting the site daily and keeping a continuous series of bonuses, or in the bonus wheel. You will be able to receive 1 crystal daily starting from the 7th day of your visit. Each following week the number of crystals you receive daily will increase by +1 more